I ordered a bunch of magnets for a friend as a christmas present. This one arrived and the magnet had fallen off the back of it in shipping. I emailed zazzle and they got back to me right away and sent a replacement within 24 hours. I was pleased because I had it before Christmas. All in all, I have had a great experience with zazzle and I will be telling others about it as well. Plus, their stuff is hilarious!