I sent two emails asking about a refund on the express service requested but item never reached me by specified time. I have yet to receive any response except the auto generated one stating they are looking into it. Customer service is really what always keeps me coming back to any business even if product is lacking.
Couldn't believe the superior quality. Would purchase again. However, writing is too large unless one big gift. Should offer smaller print size so can get more of message on box...item too cool not to see whole message.