If you have an unresolved privacy or data use concern that Zazzle has not addressed satisfactorily, please contact TRUSTe at https://feedback-form.truste.com/watchdog/request.
Zazzle complies with the U.S.-E.U. Safe Harbor framework and the U.S.-Swiss Safe Harbor framework, as set forth by the U.S. Department of Commerce, regarding the collection, use and retention of personal data from European Union member countries and Switzerland. Zazzle has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access and enforcement. To learn more about the Safe Harbor program, and to view Zazzle's certification, please visit http://www.export.gov/safeharbor/.But first, a note about uploading and posting information on the Site:
At the time you register for a Zazzle account, you will choose and provide us with an email address and password. When you upload a design, post a comment or message on the Site, provide information in connection with features such as fan clubs, wish lists, forums, member profiles, reviews and recommendation your user name may be visible to other users.
You may provide us with certain personally identifiable information when you:
- register for a Zazzle account;
- order products or gift certificates;
- request customer support or send us any other communication;
- sign up for newsletters, email alerts, and special offers;
- enter sweepstakes or contests;
- sign up for, or redeem, special offers;
- respond to surveys;
- use our Email-to-a-Friend or Refer-A-Friend features; and
- approve your child's request to open a Zazzle account in accordance with The Children's Online Privacy Protection Act of 1998 (COPPA).
Such information may include your name, email address, billing address, shipping address, and credit card number. You may also provide us with information about other people, such as their email addresses, if you email a product to a friend or refer a friend to the Site or our promotions.
If you are under 13, we will collect your email address, password and age. Once you have selected "under 13," we will then ask for your parent's/guardians email address so that we may send them a notice and ask for their permission for you to use the Site.Information collected by Cookies:
We may work with other companies who place cookies or web beacons on our Site. We do not have access or control over these cookies. These companies help operate our websites and provide you with additional products and services. They are subject to confidentiality agreements with Zazzle and other legal restrictions. Zazzle does not permit any of these companies to collect personally identifiable information using cookies or web beacons on our websites. Certain functionalities related to the provision of additional products and services require marketers to share website usage information about visitors to the Site, who have received a targeted promotional campaign, with a reputable third-party advertising company for the purpose of targeting future campaigns and upgrading visitor information used in reporting statistics. To this end, Zazzle's third-party advertising company makes a note of some of the pages you visit on the Site through the use of pixel tags. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking Here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.Information collected by Web Beacons and Log Files:
Zazzle collects certain non-personally identifiable information through the use of web beacons and log files. Such information may include your IP address, browser type, Site usage, and whether you opened emails you received from us.Information collected through Product Reviews:
You may choose to submit a product review. If you post a review, we may ask for certain information to validate your review such as email address, photo, and your city/state/country of residence. If you submit a review, we may publish your geographic location or other anonymous information but your email address will be kept private. Additionally, any personally identifiable information that you submit as part of the review can be read or used by other visitors to the Site. We are not responsible for any personally identifiable information that you choose to submit as part of your review. We believe you can post a helpful review without disclosing any personally identifiable information. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org.How do we secure your information?
When you place orders or access your account information, we use commercially reasonable and generally-accepted technological safeguards to secure any information we collect about you. The secure server software ("SSL") we use encrypts all information you input before it is sent to us. In addition, your Zazzle account information is password-protected for your privacy and security. You should always take steps to protect the confidentiality of the password you select. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
You may also choose not to provide us with certain information, but that may result in you being unable to use certain features of our Site because such information may be required in order for you to: register as a member; purchase products or services; participate in a contest, promotion, survey, or sweepstakes; ask a question; or initiate other transactions on our Site.
We work very hard to protect your privacy, but we do not promise, and you should not expect, that your personally identifiable information or private communications will always remain private. While we use industry-standard precautions to safeguard your personally identifiable information, we cannot guarantee complete security. If you have any questions about security on our Site, you can contact us at email@example.com.How do we use your information?
We use the personally identifiable information you provide to:
- provide the features and functionality of the Site;
- fulfill your requests for our products and services;
- pay earnings;
- communicate with you about the status of your orders and other inquiries about our products and services;
- send you information about our products and services;
- for our internal business purposes, such as data analysis, audits and so forth;
- help us create content that is most relevant to you; and
- provide notices about the results of sweepstakes, contest, and other promotions.
We use your email address to communicate with you about your account and to send you certain notification emails. You can change the frequency of those emails in your Zazzle account settings.
When you purchase products from the Site, we may use your email address or other personally identifiable information to send marketing messages and notifications from time-to-time whether or not you created an account with us. You may unsubscribe or change the frequency of email notifications on the Account Settings page in "MyAccount." If you email a product to a friend or refer a friend to the Site or our promotions, we will use your friend's email to send them the e-mail you requested. Your friend's e-mail addresses will only be used for this purpose unless permission is otherwise granted. Zazzle does not store this information. Your friend may contact us at firstname.lastname@example.org to request that we remove this information from our database.
We use non-personally identifiable information to monitor the use and performance of the Site so that we can learn more about how people use the Site which helps us improve our products and services and significantly enhance your experience on our Site.Does Zazzle disclose the information it collects to outside parties?
If you sign up for a promotion (e.g., a contest or sweepstakes offer) or enroll in a service we offer in partnership with a third party, we may provide information (such as your name, email address, and account activity) to such third parties.
Zazzle provides its sellers with the first name and city/state/country of residence of Zazzle customers who have purchased such seller's products. Zazzle may also release information (including your name, addresses, telephone number, and account activity) when we, in our sole discretion believe that such release is necessary or appropriate to:
- comply with law;
- comply with subpoenas, warrants, court orders, government investigations, or other legal process;
- enforce or apply the terms of any of our user or license agreements;
- investigate or respond to allegations of fraud, intellectual property infringement, or other unlawful activity
- investigate fraud or similar claims;
- protect the rights, property or safety of Zazzle, our users, or others.
- to protect our operations; or
- to permit us to pursue available remedies or limit the damages that we may sustain.
In the event that Zazzle is acquired by or merges with another company, Zazzle reserves the right to transfer all information we have collected from our users, in connection with such acquisition or merger. You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information.
Zazzle may disclose non-personally-identifiable information to third parties in aggregate form or to potential business partners and investors.
Parents have the right to consent to the collection and use of their child's personal information without also consenting to the disclosure of such information to third parties, as we will not share your child's information with third parties.Advertising
Zazzle may use third party service providers to place ads on our behalf across the internet and sometimes on the Site. They may collect anonymous information about your visits to our Site, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a web beacon, which is industry standard technology used by most major sites. If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service providers, please contact us at email@example.com. You may opt-out by clicking here http://preferences.truste.com
In addition, Zazzle is a dynamic marketplace with a great number of branded products and content. We will offer our users the opportunity to opt-in to receive from our partners emails, notifications of promotions and the like offered by such partners. You have the right to decline to opt-in to take advantage of this service.Social Media Features and Widgets
Children under the age of 13 are allowed to upload graphics and images and to order products on a parent's account. In addition, in order to generate custom postage, we must collect and record the following information: the date and time of the custom postage order, a unique order i.d., the amount of postage ordered in the transaction, and the zip code of the recipient of the custom postage.
This information is used to: fulfill the requested order; confirm shipment; complete record keeping including royalty entitlements and other earnings, if any; allow users to comment on our blog or send messages; send monthly newsletters; allow users to upload a photo to their profile that may be publicly available to other users of the Site; report the sale of Zazzle Custom Stamps to the United States Postal Service, and advise the child concerning new Zazzle products, services or policies. If you no longer wish to allow your child to receive monthly newsletters, you or your child may login to your child's account and uncheck the box, alternatively you or your child may follow the unsubscribe instructions located at the bottom of each newsletter.
1800 Seaport Blvd
Redwood City, CA 94063
Most of your account information can be changed in the "MyAccount" section of the Site. If you have any questions about what information is stored or would like to obtain a copy of such information, please contact us at firstname.lastname@example.org or Privacy c/o Zazzle Inc., 1800 Seaport Blvd., Redwood City, CA 94063. After receiving proof of your identity, we will provide the information to you, and you may request that we delete or change any or all of the information. We will respond to your request to access within thirty (30) days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.