Budget Modern Boho Dusty Blue Photo Wedding Invite

I appreciate the Zazzle team for arranging a reprint of my order. I do want to clarify what happened on my end, because it was confusing and ultimately disappointing. When I ordered the proof, it was labeled “basic glossy,” but the proof we received was actually “semi-gloss” (I only realized this when the reprint order arrived and the material was correctly labeled). That led us to believe that “basic glossy” was the same quality as the semi-gloss proof. When our full order arrived, the prints were noticeably lower quality, which makes sense now knowing they were truly basic glossy. I also ordered 100 invitations and only received 93. I’m not sure how that happens, and while it thankfully didn’t ruin our timeline (we only need 90), it’s still the principle — if you order 100, you should receive 100. I do appreciate the quick responses and the express shipping on the reprint, and I’m glad the material was right this time. However, this experience does make me hesitant to order from Zazzle again.

As I have previously stated with your customer support team, First, the invitations we received are not the same quality as the proof invitation that was previously sent to us. While both orders are listed as “Basic, Semi-Glossy,” the proof invite is noticeably higher quality, with a thicker feel and a glossier, more polished finish. This proof is what we relied on when placing our full order, and it set the expectation for the final product. The invitations we received do not match that standard. Second, one of the invitations in our order was double printed with another couple’s invitation, which is a significant printing and quality-control error. Third, I originally ordered white envelopes to match the invitations, and none were included in the order. This is another fulfillment error that needs to be corrected. Because both orders are labeled identically, yet the proof is clearly of higher quality than the final invitations, this feels misleading and, frankly, like false advertising. We ordered based on the quality of the proof and expected our full order to match it exactly. At this point, I expect: • A full reprint of our invitations • Printed on the same high-quality, glossy material as the proof invitation we received • White envelopes included, as originally ordered • Careful quality control to ensure there are no printing or fulfillment errors I am currently waiting on the new order to ship. .

I love the quality of this product and love how well they turned out. I spent the extra to get the semi-gloss and I am so glad I did! The printing itself is good. However, there are many invitations you can see what looks to be lines from the printer rollers (forgive me I don’t know the technical term). It is barely noticeable, but I still noticed it. (Third picture shown). But they still look really good!