Colorful Kaleidoscope Mug #2

Very disappointing. Darker than I envisioned. When I wanted to return it, directions for doing so were not in the package as I would have expected. Instead, I was instructed to get instructions online. A number of the links didn't work. I believe I then called about how to return the product and I was told to e-mail a photo of the mug, even though I had described my dissatisfaction. I was not willing to take the time to do so. I was then told to keep the mug or pass it along. So my response with you care dept. was mixed, although certainly favorable because I had no intention of keeping the mug and avoiding the hassle of returning it. I am a bit frustrated, to be asked to take more time to review the product given my history with the company. I sense that you are wanting to be a customer satisfaction driven company, but anything that uses up unnecessary time tends to lower satisfaction.. Best wishes. Sarah Lopez Irritation again. I went to submit the feedback and was told that I couldn't do so without additional steps, i.e. title ratings, etc. Come on. too dark. Now I'm told that I can't submit it because my comment has to have at least 20 characters. SIMPLIFY!!!! Now I'm told I need to put in my password. Wouldn't accept either of my 2 normal passwords. ANother task.

The mug itself is a good quality mug but what sets it apart is the vibrant colors and the quality of the printing. Great , printing came out exactly the way it was meant to be with outstanding quality colors.

I have used this mug for free giveaways for my book publishing company. Clear design and quality shipping. Amazing. Clear and have not faded!