How Do I Contact Zazzle Customer Support?

Chat

You can chat with our virtual agent, Zee, 24 hours a day. Our human chat agents are generally available from 3am-5pm PT. 

Phone 

Our phone lines are currently closed and we are assisting customers through chat for faster support. 

 Frequently asked questions:

Q: Can someone call me?
A: The quickest way to get immediate help is by starting a chat with our virtual agent using the chat button located at the bottom corner of your screen. If your question can’t be resolved with our virtual agent, you’re welcome to ask to be transferred to a human agent, or ask Zee to share a link to our contact form to leave a message—we’ll get back to you as soon as possible.

 

Q: What is your email address?
A: We don’t use a direct email address, but we recommend chatting with our virtual assistant, Zee! Zee can help with things like tracking or canceling orders, updating shipping addresses, and managing Zazzle Plus refunds or cancellations. If Zee can’t resolve your issue, it can connect you with a human agent or share a link to our contact form. This helps us route messages more efficiently than email.

 

Q: If I leave a message, how long will it take to get a reply?
A: Our team responds within 1–2 business days (excluding weekends and holidays).