How to use our messaging system to connect with Creators

How to connect to Customer Service Chat?

Zazzle Chat is your opportunity to directly connect with fellow members from the Zazzle community! Whether you have a question about a design or want to discuss a collaboration, the Zazzle Chat page is your primary area to start sending messages, sharing images, and even viewing all of your chat threads! Have a question about a design? Click on the button on any product page and start a chat! This can be found under the “Artwork design by” section on each product page you visit!

Are you a new Creator looking for feedback on your store?

We suggest visiting our Community Forum where you can connect with peers who share similar experiences. This platform provides an excellent opportunity to receive constructive feedback and insights from fellow creators, allowing you to enhance your store and maximize your potential on the platform. Join the conversation and benefit from the collective knowledge and expertise within our community!”

I received an email telling me that I received a message. How do I view it?

To view messages you've received, log in to Zazzle and click on the message icon in the header if you're on a desktop or tap on your profile icon to open your account menu and click on "messages" if you're on mobile web to view your messages inbox.

How do I send a Creator a message?

You can send a message to the designer/creator by visiting the product page and scrolling down to the "About This Design" section and click on the "Message" button.

When clicked, you’ll be shown two of the options. The top one is to contact the Creator directly and specifically about their design. The second one will be to contact Zazzle Customer Care for assistance with orders, shipping, product information, etc.

Creators are only responsible for uploading and creating the artwork that you see on the product. They can answer questions specifically about their designs but not about your order. If you have a question about your order, shipping, or product info, please visit our customer service chat in the bottom corner of the site and ask your question there.

If it’s your first time messaging a creator, we’ll ask for some quick details before beginning….

Upload a photo, enter your name, gender and date of birth and you're ready to start messaging.

The Inbox

Can I send images?

Yes! Just click on the button, and select an image from your My Images page. You can also upload new images from the My Images page or simply drag-and-drop the image onto the chat page.

How do I know when I receive a new message?

There’s a couple of ways to tell if you have a new message:

On the top menu bar of the Zazzle web page, if you see a red number on the corner of the chat logo, this is an indicator that you have new message(s) waiting for you in your inbox!
Check your email that is registered to your Zazzle account. Just look for the email with the subject line: “You have a new message on Zazzle” and click on the “View Message” button from the email that will take you straight to Zazzle! (if you navigate through this email and there is no matching chat, than it has been blocked or removed for some reason. )

Know Who You're Chatting With!

Our new user labels include:

: This label represents our cherished Zazzle Users. Whether someone is browsing, buying, or just getting inspired, this label indicates they are exploring or shopping on Zazzle.
: This label is for Creators who have taken the leap to open a store on Zazzle. If you see this label, you're talking to someone who designs and sells their content on our platform.
: Spot this label for authentic interactions with the official Zazzle team. This label verifies you're chatting with a Zazzle employee.

I had a bad exchange with someone, what are my options?

If you experienced any behavior from another member in the Zazzle community that is in violation of Zazzle’s Terms of Service, you can take one of the following actions:

Report User (this will allow you to notify us if you think the chat is Spam or inappropriate)
Block user (this will stop the user from contacting you further. Don’t worry, they won’t be notified of this action).
- You can always “unblock” them by navigating to your chat “Settings” if you’ve made a mistake or changed your mind.

How do I opt-out of messaging?

There is no opt-out option. We want users of the Zazzle platform (creators, artists, consumers, makers, etc.) to have an inclusive experience where everyone can connect and share ideas in a collaborative environment to create the next big product on Zazzle’s marketplace!

With that said, we understand your hesitations on directly connecting with your customers. We’re not here to put you in an uncomfortable position in any way. If you are unable to assist our customers, we would suggest directing them to our customer service team by sending them our quick auto response that will appear under the text box in all new chats. Simply hit “Send auto-reply” and this will advise them where to go once sent.

How to connect to Customer Service Chat?

If you wish to contact Zazzle Customer service you can do so by clicking on the blue chat button at the bottom right of this article.