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At Zazzle, our #1 priority is to make sure you have a secure, safe and satisfying experience. The Zazzle Secure Shopping Guarantee: Your credit card transactions with us are 100% safe. Period. Our secure server software (SSL) is the e-commerce industry standard and encrypts all payment information when you make a purchase. This means no one will ever gain access to your private information. The Zazzle Promise: If you don't love it, we'll take it back. If you are not 100% satisfied, you can return it for a replacement or refund within 30 days of receipt. Please note Keds Studio custom shoes are made-to-order specifically for you, so we cannot accept returns. To speak to a Customer Support representative 1-888-8ZAZZLE (892-9953) or (408) 983-2800 Hours Mon - Fri: 8AM - 6PM PST(11AM - 9PM EST).