“You want us to put a man on the moon in two weeks?... you got it!!” At Zazzle, we never say never. And while admittedly, we don’t have plans for space travel, we do have big plans to empower individuals and foster creativity – in fact, it’s at the very core of our business and company. We stretch our imaginations, we constantly challenge ourselves and each other, we reject the status quo, we brainstorm and collaborate… and we make a total mess out of our whiteboards in the process!
Many companies claim a “customer first” motto. Our mentality borders on extreme: just satisfying a customer’s expectations isn’t good enough. We strive to amaze, astonish, and delight each customer by not just meeting, but exceeding their expectations in every regard. Delighting our customers delights us. We’re addicted to receiving ecstatic testimonials – that kind of positive customer feedback is like oxygen for Zazzlers… we need it to survive.
We jump through flaming hoops to deliver on our commitments. Whether that means driving for three hours to hand deliver an urgent order at a customer’s doorstep, staying late to meet a deadline, or taking out the trash, we roll up our sleeves and welcome challenges with a smile. We share a “do-whatever-it-takes” attitude when serving our users, customers, partners and each other.
We hold ourselves to the highest standard. We don’t compromise on our ethics for any reason, period. We embrace diversity of background and thought, treat each other with respect, and demonstrate integrity in everything we do. And we don’t think it’s cheesy to say so.
There is no “I” in Zazzle! Unlike golf or singles tennis, zazzling is a team sport. Each of us relies on others to be successful and win games. We focus on the team’s success above our own personal glory. We watch each others’ backs. We aren’t shy about asking for help or feedback, always trust and support each other, and believe that every opinion and idea counts.
What’s the deal with people who don’t have fun at work?! Seriously, we all spend so much time at the office that we might as well be having a good time. We take every opportunity to celebrate our successes and recognize the extraordinary achievements of individuals and teams. We believe in the power of laughter, silly string, and BBQing.