Mugs, Travel Mugs, and Steins

“Last year at Christmas, I ordered a custom made mug and set it up for ground delivery with plenty of time. Your site said it would leave in 24 hours. Something happened and it was held up and by the time I realized it, it was too late to upgrade the shipping. I sent Zazzle a scathing email - I blame stress of the holidays only on myself. You guys duplicated my mug and sent a new one without so much as a word to me. I just came home, and there it was, I think 24 hours later. I received the other one a day or 2 after Christmas. No charge, no return instructions. I wanted to let you know that I remember that you went above and beyond for me. Even though my email to you could have been much more gracious, especially during the holiday season. I told everyone that I know about your customer service. This year, I'm more than likely going to make another mug or a shirt or something. I will say that the main reason for that is the way you handled me last year. I honestly doubt I would be here again - not because i would have been so angry, but because I simply wouldn't have entered your company so boldly into my brain. Companies don't exist like you guys anymore. Keep up the good work!!!   ”

“As a long time customer of Zazzle, I would like to express my gratitude for the excellent service that I received from L in Customer Support. She was polite, friendly, kind, sympathetic to my situation, and quick to take initiative to do what she could to solve my problem. I had several questions which she answered knowledgeably, and when I did not understand how to navigate through my order, she patiently re-explained the directions to me until I understood. Dealing with L made a frustrating situation much more pleasant. I placed my order right away. I am very impressed; her outstanding service, and the solution that she proposed, which I utilized after completing my conversation with her, strongly encourage me to continue my practice of doing business with Zazzle.  ”