Hi Alicia! Strangeling/Jasmine Becket-Griffith is only the lady who paints the pictures =) If you placed an order, whether it is a Van Gogh, a Mickey Mouse or a Jasmine Becket-Griffith/ Strangeling poster, you will need to contact Zazzle, the company that makes & sells all the millions of posters & prints. You can contact Zazzle using the contact links at the bottom or top of any Zazzle page. Again - it is not Jasmine/Strangeling who makes or ships the posters, it is Zazzle - you need to contact them directly. Please refer to the FAQ/HELP for more details.