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Customer Feedback

Here's what our customers have to say about Zazzle:

“WOW, great news! I am excited to receive the poster. You and the production team have gone 1000% above and beyond with this project. I am very appreciative. I have filled out the customer support survey and given all 10's. Thank you so much for all of your time and attention to this. I wish there was something more that I could do to show my appreciation. ”
— Shelia
“LOVING the Zazzle site! I had no idea how many products you offered or how completely customizable they are. Zazzle is my new favorite customizable site! Thank you!”
— Jeanine
“I just completed your customer service survey. I will repeat my comments to your support team. I am very impressed with Zazzle and its customer service. I can truly say that I have never had a response like the one I received the same day I requested an exchange for my order. Thank you for your attention to this matter and I will definitely do more business with Zazzle whenever I get a chance. I will also let my friends know about your solution to this matter because I don't think they've ever experienced this type of response either! Thanks for the great story to tell! ”
— Beverly
“Thank you for the excellent customer service! You don't even know how busy I am in preparation for our wedding, but not having to physically return those items is one less thing on the "to do" list. I have already made a separate order with you for wedding invitations (to view samples) and will certainly keep you in mind for future orders based on the high level of service offered. ”
— Daniella
“I feel I have to write in to tell you all what a wonderful company and trusted website this is (I have never written in about any company to complain or congratulate them, though I am in the customer care industry myself). I placed an order with Zazzle to get a haters t-shirt, it arrived very quickly (considering that I'm in the UK) and in perfect condition, but sadly it was too small. I couldn't even fit it over my head, so I called the customer care number and spoke to a lovely guy, who apologized and was soooo great, the best customer service I've received in years. He said he would issue a replacement immediately and waive the return. I'm still in shock as this is amazing service, granted I can't fit into the other shirt. It wasn't even the company's fault, yet they are prepared to send me out a larger size! I will 200% shop with this company again. And for anyone who has doubts about shopping online or buying anything from this website, have no doubts, these guys are the best of the best and I'm so grateful! Thank you again!”
— Tristan
“Wow, you guys are amazing, I truly was not expecting that. Thank you so much for the excellent customer service. I will definitely pass along your website to my friends and family. This kind of service is very rare these days. I will definitely re-order my shirt because I love it. Thanks again for your courtesy!”
— Charisse
“Just praise! I want to thank you for my recent order. I was so pleased with the results. Pins of the flag of Scotland with my family name, Lambert across the bottom. They are wonderful. I have also purchased a tee-shirt recently which I love. I will be buying more family products very soon. Again THANK YOU for the great work and quality. ”
— Coby
“This is my second purchase from zazzle.com! Both were personalized, and both turned out PERFECTLY!! They were also both gifts, and this latest purchase I haven't given out yet, but I KNOW she is going to LOVE it! (It turned out BEAUTIFULLY!) The first purchase was an apron for a new dad with his son's picture on it that read, "My Daddy, The Grillmaster!" BOTH parents LOVED it! Thank you zazzle.com, for existing, and after seeing the new addition of people's personal shops being allowed to sell through Zazzle, I have already told 3 artists that I know in hopes of them joining your site! You guys are the BEST! (And so too, is you customer service, so thank you a million times for that!)”
— Stacy
“I am thrilled with the photo mug I was able to design on Zazzle. Even with my limited computer savvy, I was able to create exactly what I wanted. This mug will be sent to my son in Kuwait, but I plan to make oodles more for a family reunion we're planning when he comes home!!”
— Pat
“Thank you so much for your great customer service, it was a welcome surprise to call the customer service number and have a friendly and knowledgeable person promptly and professionally address the situation. This was my first experience with the company and I will definitely use Zazzle again in the future.”
— Nick
“Thank you for your rapid response. This is an excellent example of your company's terrific customer service policies and service recovery methodology. You have created a "Customer for Life" by your great response to my request. You clearly understand that "a satisfied customer tells a few people, but a dissatisfied customer tells everyone they know". Rest assured I will tell everyone I know what a great company Zazzle.com truly is. ”
— Michael
“Wow, you left me speechless! When I asked for help I never dreamed that I would receive such wonderful customer service! I just had to send you a huge thank you for how you handled my order. I have not experienced such wonderful customer service online ever!! I am truly grateful! You can be assured that I will be ordering more from your website, and I will spread the word like wildfire (as I have already started to do) that zazzle.com really takes care of its customers! Thank you! ”
— Anonymous
“Wow, I am overwhelmed by your quick response and generosity. I will (and always had planned to) continue to shop with your site as Zazzle proved to be very easy to navigate and the product line selection proved better than any other site I had searched on. Thank you from a future satisfied customer.”
— Susan
“Dear Zazzle, I am writing to inform and to commend the excellent service. I was pleasantly surprised by the high standard of professionalism, courtesy and service which was exhibited. In these times, few customer service representatives begin to approach the quality or attentiveness, usually preferring to quickly dispose of calls. Because your customer service took the time, and went the extra mile for a satisfactory resolution, that deserves recognition. When I initially called your number, I had reservations based on numerous past encounters with various other entities. After the called had progressed to resolution of the problem, I was impressed and delighted. Once again I wish to thank you (Zazzle), and a job well done!”
— Hugh
“I LOVE Zazzle! THANK YOU for taking customer service to the highest level available. I ordered a binder and then received an email that it would be delayed in shipment (which was ok, I understand) then I was credited that amount. I could NOT BELIEVE IT! I have placed several orders with Zazzle and have told a TON of people about you. (At a wedding shower, I was asked where I bought one of my 6 binders from Zazzle!!) As you can see, I have spent a little money with Zazzle :) and I will continue. SO THANK YOU AND KUDOS! Often in this world you only hear the negative, but I wanted to give to you my positive! THANK YOU - I LOVE LOVE LOVE ZAZZLE ! Is there a place that I can post a review that will also show you how proud I am to be a customer of Zazzle?”
— Roxane
“I really like Zazzle. Their prices are good and so are their products. I really like my case with the guitar design. I couldn't find any at stores, but when I visited the Zazzle web site for the first time and saw that they had a guitar designs, I was so excited. I'm going to shop a lot more at Zazzle thanks to the designers who make guitar shirts. Thanks zazzle.com!”
— David
“I just wanted to compliment your company on the beautiful job that was done on the penguin travel and coffee mugs. They came out awesome and I can't wait to give them to my godchild along with her coffee maker for her high school graduation present. She will be taking the coffee maker and mugs to college with her in the fall and will be able to think of me every time she takes a sip of coffee!”
— Kimberly
“I just wanted to thank you for a very good job. I recently ordered a custom beer stein for my son who is graduating from a tough military school that has grilled him for 18 months. I managed to get all of the different logos for his unit and school to put on the stein and you did a magnificent job. It really feels good to find a company that delivers what it promises and does it on time and with class. Thank you very much for giving me something that I will be proud to give.”
— William
“Thank you so much for helping speed up delivery of our order! This was a very special order created and ordered by the students in Calculus AB. Traditionally Calculus AB students wear their new shirts on the day of the big AP Test, which was yesterday. All students were told that the shirts would not arrive in time for taking the AP Test and they were very disappointed. After the AP testing was completed, announcements were made. There was quite a cheer from the crowd when they heard that the shirts had arrived. The shirts had made it just in time to be distributed to all of our AP Calculus students as they were leaving the testing area. Thank you again for rushing the delivery. You helped keep a tradition going! ”
— Jennifer
“I designed a graduation announcement card for my daughter just a few days ago. I was surprised that they arrived so quickly and the quality was fantastic! The card looks beautiful, and it is on a very high-quality, heavy stock. We can't wait to hand them out to friends and family! Thank you so much!!!”
— Kathleen

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